BASIC TROUBLESHOOTING

MISSING PAYMENT ACKNOWLEDGEMENTS BY NOMAD NOW

If you have made a payment to Nomad Now for Freelancer Services and this does not reflect on your Payments section on your Dashboard page, the causes of this issue can be related to pre-screening from your payment processor or bank before the funds are released to Nomad Now or there may be a technical issue with the payment processor sending those funds to Nomad Now. If this happens, please create a request to our Customer Services team with the following helpful information: 

  • Your Sage Pay/Other Order ID from your Order.
  • Sage Pay payments commonly are alphanumeric strings following a hashtag (#123ABC456DEF).
  • Sage Pay receipts can be helpful as well. Note: Order IDs are found in your receipt email.
  • The Order title or Freelancer name with whom you placed your Order.
  • The total Order amount.

Customer Services can attempt to confirm the payment made by you.

PROBLEMS WITH FILE UPLOADS (E.G. UPLOADING WORK SAMPLES)

Uploading files can sometimes fail for various reasons. We suggest that you use the Upload option, it may work better with your browser in case some resources are not compatible with the default upload method. Uploading may take a few minutes depending on file size. Simplify your filename to avoid error messages. A simple file name may resolve the issue.